OpenSpirit - Support - End-User FAQ

General

	Why can't my OpenSpirit Launcher running on Windows find my UserServer running on UNIX?
	How do I run OpenSpirit in debug mode?
	How do I run PC clients (Kingdom, Petra...) in debug mode?
	I have a server that is not responding. How can I tell what is going on?
	How can I get more information on a CORBA exception?
	Why do I get a "ddraw.dll" error when I try to run the OpenSpirit tools from my WindowsNT machine?
	Why if I create a user "spirit" for the installation does it have to be a member of the DBA group?

General - v3.0 Related

Servers >> Shared Servers

	Where did all the processes go?
	Why are my coordinate system names getting changed?
	Is there a limit to how long the Shared Services can be left to run?

Servers >> Per-User Servers

Servers >> Per-User Servers >> User Server

	How can I tell my User Server to start my data servers on different machines?
	Why does shutting down my UserServer shutdown all my data servers?

Servers >> SIS

	Why can't I see any projects when I try to create a Project Set- I'm not getting any errors!
	Is GeoFrame 4.3 compatible with OpenSpirit v2.9.0?

Servers >> SIS-IESX

	Why did my IESX server fail to start?
	Where does OpenSpirit look for the IESX facilities file?
	Why can't we create Charisma volumes?
	Why am I getting a dsl error when I try to create a Seismic Volume?
	Why can't I see my projects under IESX when creating a project set, even though I have access to these projects?

Servers >> Landmark

	Why did my OpenWorks or SeisWorks Data Server fail to start?
	Why am I getting a Project definition file (.pds) not found in my Seisworks server?
	Why did my OpenWorks data server fail to retrieve its data from the OpenWorks database?
	How do I make the OpenWorks Event Gateway work with multiple OpenWorks versions?
	Why do I need 2 OpenWorks licenses when I run the OpenWorks Event Gateway?
	Why do I need 2 OpenWorks licenses when I run OpenSpirit and OpenWorks applications together?
	Why am I getting a "ld.so.1: /.../bin/sw2003java: fatal: libCstd.so.1: open failed" when I try to run a Sw2003 or Ow2003 data server?
	Why am I getting a ORA-00988: missing or invalid password(s) when I try to run my Ow2003 data server, even though the DB_URL says my password is ok?
	I am running OpenWorks 2003_12 and I can not start a data server for newly created OW projects. What is wrong?
	The SeisWorks server will not function and the log contains "Xlib: connection to "bari:0.0" refused by server" and "Xlib: Maximum number of clients reached". What can I do to get my SeisWorks data server to start?
	I am having problems opening very large SeisWorks brick (.bri) or compressed (.cmp) volumes in OpenSpirit. How can I open them?

Servers >> Recall

	Why are no Recall 5.0 projects listed under my data store?
	How do I map a custom field?
	How do I rebuild the Recall data dictionary?

Tools >> OpenSpirit Launcher

	Why did the OpenSpirit launcher "openspirit", fail to start my UserServer?
	Why did the launcher fail to show me all the data store types supported by OpenSpirit when I edit/create a Project Set?
	How do I change project password that was previously saved?
	How do I get rid of all these font error messages?
	Why does the Launcher look strange when I display it on a PC?
	Why do some of my Java GUI applications crash using Exceed 7.0?
	When I tried to launch OpenSpirit on my PC after I was registered, I was prompted to register again. Was my userid deleted?

Tools >> OpenSpirit 3D Viewer

Admin/Install >> Installation

*Server*
	Is it possible to install different versions of OpenSpirit on the same machine?
	I need to switch my Server installation from one host to another. How?
	I installed as root and want to change the ownership of the installation to another userid. How can I do this?
	I want to use an exisiting OpenSpirit table space, but the installer won't let me. What should I do?
	I'm having problems with the Installer on a Unix machine, the error I'm getting is referring to the amount of disk space I have.
	We are moving our Oracle table space to a new server. Can you give me instructions for migrating the OpenSpirit Oracle tablespace and configuring OpenSpirit to run on a new server.
*Client*
	How do I switch my PC Client installation from one OpenSpirit Server to another?
	I have received an error message while installing OpenSpirit on my PC - "Unable to connect to the OpenSpirit database. The database host or port is invalid"
	I have installed the Linux OpenSpirit client and can not send data selection events (e.g. seismic survey to the 3D viewer).
	My OpenSpirit .NET framework will not install, what do I do?

Admin/Install >> Configuration

	I made a change to my datastore but I'm still getting the same error when I try to start my dataservers?
	We just reconfigured our network and applications are hanging. Why?
	My company does not configure Solaris to run the rexecd deamon. What limitations does this impose on our OpenSpirit installation?
	My company does not allow the rexecd daemon. How do I implement SSH? **This is available for v2.9.0 and higher only!

Admin/Install >> Oracle/JDBC

	How can I tell who are consuming the database connections?
	How can I increase the number of concurrent connections to an Oracle Database instance?
	What does the message "ERROR: ORA-12154:TNS:could not resolve service name" mean?
	What does the message, java.sql.SQLException: The Network Adapter could not establish the connection, mean in the trader log file?
	How can I find out how much space is being used in the ADS by the OSP persistence objects?
	How can I find out how big my ADS database is and where the data files are?
	What does it mean if I get a Oracle 1033 error message?
	I'm getting the error "The default table space for the OpenSpirit account appears to be invalid. Please provide an Oracle account with a properly created default table space." during the installation where one specifies the OpenSpirit Oracle Account!

Admin/Install >> Administration

	How can I remove (unregister) a user's account?
	How do I delete old OpenSpirit installations?
	I am having trouble starting the Shared Services because the OSP administrator's username does not have an alias.

Vendor Applications

	Petrel - I am using Petrel 2003SE with OpenSpirit 2.5.x; why is the performance for importing data gotten so slow?
	Petrel - I am having problems retrieving data into Petrel via OpenSpirit, what is wrong?
	Petrel - What is the behaviors of Petrel and OpenSpirit when transfers of checkshot data?
	Interactive Petrophysics - I am using OpenSpirit 2.5.3 (or higher) and IP is not connecting to OpenSpirit, what is wrong?
	Interactive Petrophysics - I have updated my IP installation and I still can not connect to OpenSpirit via IP, what is wrong?
	Gocad - When I try to connect to OpenSpirit v2.6.x from Gocad I get the following error messages: Caught and osp_UserException: Reason: Cannot connect to the OpenSpirit SharedServices. Didn't encounter '=' when reading name of varriable WARNING..
	Kingdom - I cannot copy Kingdom (v7.6, build 4900.27, Sep 16, 2005) well tops using OpenSpirit's v2.8.x CopySync tool.
	ArcMap - I cannot get my items from the OpenSpirit Scan Utility to line up properly, or they are slightly shifted when I send an OpenSpirit GIS selection event to an application like Petrel. How do I get everything to line up?
	ArcMap - When I import cultures files (polygons for state, county, blocks, etc) from ArcMap to Petrel Using OpenSpirit. I am able to bring the culture but not the names. How do I bring the names?

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